Terms and conditions

General provisions

These terms set out the rules for using the wedki.pl website, including the contact form, and the rules for sending enquiries and placing orders.

The site is run by Bartłomiej Kawalec, who runs a business under the name FHU Bartłomiej Kawalec, ul. Wapienna, 20-502 Lublin, NIP (tax ID) 946 227 82 08, REGON 431153017 (entered in CEIDG, the Polish register of sole traders), email: wedki@wedki.pl, phone: 601 273 635 (the “Workshop”).

Services on the site

The Workshop provides the following services on the site free of charge, by electronic means:

• browsing the site: the offer, builds, information about the workshop, art and extras;
• the contact form, used to send an enquiry to the Workshop. The message goes to the Workshop's email mailbox; if sending fails, the site shows the phone numbers and email address.

The contract for providing a service is concluded when you start using it and lasts until it ends (when you close the site or send the form). Using the site doesn't require an account.

Technical requirements

• A device with internet access and an up-to-date browser (Chrome, Edge, Firefox, Safari).
• To send the form you need JavaScript enabled, a name and a phone number.

Rules of use

Users must use the site lawfully and in good faith. It is forbidden to supply unlawful content, in particular in the form, and to do anything that disrupts the running of the site.

The text and photographs on the site are protected by copyright. They may not be copied or distributed without the Workshop's consent, except for personal use.

Information on the site and prices

The descriptions of rods, services, books, paintings and extras on the site are information about what the Workshop does. They are not an offer within the meaning of the Polish Civil Code, but an invitation to talk. Every made-to-order rod is priced separately, and the Workshop gives the price and the completion date once it knows the customer's needs.

Sending an enquiry doesn't order anything and doesn't commit you to anything.

Enquiry and contract

1. The customer sends an enquiry through the form, by email or by phone, or comes to the workshop.
2. The Workshop prepares a quote with a description of the work, the price and the completion date.
3. The contract is concluded once both sides have agreed its terms.

If we conclude a contract with a consumer at a distance (by phone or email), the consumer may withdraw from it within 14 days without giving a reason, under the Polish Consumer Rights Act. That right does not apply where the subject of the contract is an item made to the consumer's specification or serving their individualised needs (Article 38(1)(3) of that Act), which in particular means a rod built to order. The Workshop gives the details when the contract is concluded.

Complaints

The site and the form. Comments and complaints about how the site works can be sent to wedki@wedki.pl. Describe what the report is about. We reply within 14 days.

Rods, repairs and other goods. The Workshop is liable to a consumer for the conformity of goods and services with the contract under the Polish Consumer Rights Act. You can submit a complaint by email, by phone or at the workshop; we reply within 14 days.

A consumer can use out-of-court dispute resolution, in particular the help of a municipal or county consumer ombudsman. Information: prawakonsumenta.uokik.gov.pl.

Final provisions

The rules for processing personal data are set out in the privacy policy.

The Workshop may change these terms for important reasons, in particular when the law or the services on the site change. The new version applies from the day it is published on this site; for services begun earlier, the previous version continues to apply.

Matters not covered here are governed by Polish law, in particular the Civil Code, the Act on Providing Services by Electronic Means and the Consumer Rights Act.